When you purchase from Vietdvdsonline.com you can rest assured that you are purchasing from experienced professionals dedicated to customer satisfaction. We work hard to make your dealings with us as smooth and simple as possible. Please read over our detailed store policies listed below.
DVD Movie Products:
All DVDs come with small labels and sleeves.
PAYMENT:
We accept all major credit cards ( Visa and master card) .
We accept all major credit cards for our auctions and eBay Store items through Paypal.
We also accept Cash (at your risk),Bidpay and Money Orders.
You will be notified by email when we process your payment.
RETURNS & EXCHANGES :
We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficent and rapid return service. All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
ORDERS CANCELLATION :
To cancel an order made by mistake or change of mind. Please contact us at vietvideo@gmail.com or call (866) 661-2706 immediately during our regular business hours. We'll try our best to cancel your orders if made by mistake. No cancellations will be made once the package is shipped.
DISPUTES & REFUNDS:
* You Must submit any claims or disputes you may have with respect to any charge to your account in writing to vietvideo within 30 days from the time said charge was made; otherwise any claim or dispute with regard to said charge will be waived and the respective charge will be final and not subject to challenge. In the event of any default by you to make payment, you will be responsible for all reasonable expenses (including but not limited to attorneys' fees and costs)incurred by vietvideo in collecting moneys owned.
SHIPPING :
Vietdvdsonline.com Order Department is available 7 days a week. The regular business hours of vietdvdsonline.com shipping department is from 8:00 A.M. to 4:00 P.M. (PST). Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day. We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem. Any defective discs maybe returned for replacement of the same title. All Merchandise shipped to customer will be sent by USPS Ground Unless Customer pay for the additional cost for faster service.
ORDER WITH CONFINDENCE:
After you place your Order. We will immediately e-mail you an order conformation invoice.
You will receive an updated e-mail with your tracking number when you order is shipped.
LOST, DELAYED OR DAMAGED PACKAGES:
We are not responsible for lost,delayed or damaged shipments unless you notify us within 15 days. Notify us immediatedly if you order has been damaged in transit so we can file a claim within the required time frame.
Custommers Service:
•All DVD/CD/Games are guaranteed against shipping damage or manufacturer defects.
•On the rare occasion if a product becomes backordered we will ship upon availablity or refund your payment. Our customer service and customer satisfaction is of utmost importance to us. At the same time providing our customers with quality merchandise at competitive prices. We hope that you have a pleasant shopping experience with us and please feel to contact us at any time to answer your pertinent questions. I usually reply emails within 2 working days. .Make sure your DVD player must be able to play all modes of DVD before buying the movies. We are not exchange, neither refund the money for the movie that your DVD player couldn’t play.
